Microsoft Cloud Adoption & Business Support Specialists

We're Here to Help!

IF you are in need of help right now, you've come to the right place (assuming that you are here during regular business hours :)).

One of our Support Team Members would love to help you now. Please fill out the following support request form to explain what you need help with and we will contact you as quickly as we can to help. If you need to call us for help, please dial 202-558-5483, and select option 3 right away. You may also send support requests via email to helpmenow@districtcomputers.com.

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ON-DEMAND Support Request Form

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Name: *

Company: *

Billable Address: *

E-mail address: *

Telephone: *

Alternate Telephone:

Work or personal IT problem? *

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Description of Problem/Issue: *

Operating System Type (i.e. Windows, Mac):

Operating System Version (i.e. Windows 7, 8 , 8.1 or Mac OS 10.7, 10.8, 10.9, etc):

Are you the only user/computer affected?

When did problem/issue first occur? *

When should we contact you? *

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NOTE - All remote support will be billed in 30 minute increments with a 1 hour minimum at our regular hourly rate unless you are a managed client with another arrangement prior to the creation of this support request. We collect contact and payment information in advance, prior to getting to work on you issues. We reserve the right to refuse any support incident for any reason. If the support incident takes less than 5 minutes to resolve, you will not be billed.

Our regular hourly support rate is $150/hour for remote support. After hours work (support incidents started outside of the scope of our regular business hours) will be defined as out of band support and shall be billed at 2x our regular hourly support rate.